FAQ
Frequently Asked Questions
Q : Do you offer international shipping?
A : Yes, we ship internationally. Shipping rates are calculated at checkout based on your location.
Q : How long does it take to receive my order?
A : Orders are usually processed within 2–4 business days. Estimated shipping times:
• Canada: 2–7 business days
• USA: 5–10 business days
• International: 10–20 business days
Q : Can I place a custom order for a special event or personal request?
A : Absolutely. We accept custom orders for events or personal requests. Please contact us for more information.
Q : What materials are your products made from?
A : Our products are crafted using premium acrylic and brass to ensure durability and a luxury look.
Q : Will I receive a tracking number for my order?
A : Yes, all orders include a tracking number which will be emailed once the order ships.
Q : Is my payment information secure on your website?
A: Yes, our store uses industry-standard encryption to protect your payment details.
Q : What is your return or exchange policy?
A : Due to the custom nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective.